ANNOUNCEMENTS /INMATE TELEPHONE SYSTEM
The GovGuam Public Notice Portal!
This website provides assistance to find posted public notices from agencies of the Government of Guam as required under Title 5, Chapter 8, of the Open Government Law. This website allows a single portal for public information regarding news, events, press releases, notifications, alerts, and announcements from the Government of Guam Agencies and Boards. Copy and paste the following address into your internet browser to access the Government of Gum Public Notices Portal; https://notices.guam.gov/
Source: 5 GCA § 8107.1, P.L. 32-037:1
As a result of the government’s ongoing efforts to address COVID-19, the Department of Corrections is implementing the following security measures in order to mitigate the spread of COVID-19 because the population density of prisons creates a risk of infection and transmission for inmates and staff. These measures are also being put in place to ensure the continued effective operations of the department and to ensure staff remains healthy and available for duty. Click on the link below to read DOC’s COVID-19 Policy.
Inmate phone (PAYTEL) Information:
As of September 08, 2020, Paytel Guam has updated the Inmate Telephone System for the detainees and inmates of the Guam Department of Corrections to communicate with their family and friends.
Calling rates have stayed the same for on island calls at $0.15 per minute. Calls to the Continental United States, Hawaii, and Alaska as well as American Samoa, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands will all have call rates of $0.21 per minute. International calls will vary based on the country called. The system will collect applicable federal and local taxes at the time of the call. These taxes are direct pass-through costs and will vary based on the number dialed by the inmate.
Paytel Guam has also expanded the funding options for inmate telephone accounts. These are now four options:
Inmate Sales Call Center– Family and friends can call in and fund accounts using a live call center operator at 877-998-5678. Operator assisted deposits incur a $5.95 fee.
Inmatesales.com website-Family and friends can go to www.inmatesales.com and create/fund an account for the inmate via an easy to use web portal. Non-operator assisted deposits incur a $3.00 fee.
IVR-Pay-by-phone- Family, and friends can use a payment IVR to fund accounts at 877-998-5678 if they already have an account setup. Non-operator assisted deposits incur a $3.00 fee.
Lobby Kiosk-Family and friends will be able to fund inmate accounts via an easy to use deposit kiosk. The kiosk accepts cash and credit card payments. The kiosk is located at Paytel offices at 17-3311 Corsair Rd., Tiyan Barrigada Guam 96913. Operational hours are Monday to Friday 8 a.m.-5 p.m. Paytel is working on plans to place a kiosk at a 24/7 location within the next few months. Kiosk assisted deposits incur a $3.00 fee.
There are also 2 types of accounts now available to fund.
Direct Pay account: This account allows family member(s) and/or friend(s) to fund an account that allows the inmate only to call that particular family member or friend.
Pin Debit account: This account allows family member(s) and/or friend(s) to fund an account that allows the inmate to call different phone numbers not blocked by DOC.
Customer Service hours are on Central standard time Monday to Friday 8 a.m. to 12 a.m., Saturdays 10 a.m. to 8 p.m., and closed Sundays and Holidays. Customers can make payments 24 hours a day and 7 days a week at inmatesales.com or by calling toll free at 877-998-5678 once an account has been set up. You may also contact Paytel Guam at 671-473-4374